So you’ve spoken to your GP, you’ve weighed up the benefits and risks, and you’ve decided to get vaccinated against COVID-19. How do you actually get your COVID-19 shot?

There are different places you can get vaccinated, and each one has a slightly different process. Let’s break down how to smoothly book your vaccination for where you want to go.

What to organise before you book

If you are booking a vaccine because of your job, you will need to prepare one of the following:

  • Commonwealth eligibility declaration form
  • Proof of occupation - for example, a workplace photo ID card
  • Signed proof letter issued by the Department of Health immunisation program

Booking a Victorian Government vaccination centre: Online

Below are the steps for booking online. Any information you might need to prepare before you start the booking is in bold.

Note: if you have an international address or phone number, you cannot make your booking online. You must book over the phone.

Booking online
  1. Visit the Victorian government online booking portal and click ‘Book a COVID-19 vaccination appointment’.
    NOTE: only Google Chrome, Microsoft Edge, Safari and Mozilla Firefox are supported. Internet Explorer is not supported.
  2. You will see a privacy notice. Read this, then fill in the code from the image or audio at the bottom. Then click ‘Next’.
  3. Make an account if you don’t have one already. It will require your full name and email address, and you will have to submit a verification code to finish setting up the account with a password. You will then be able to continue the booking.
  4. The first page will ask for your personal details. Compulsory information includes:
  • Your full name
  • Gender
  • Date of birth
  • If you are Aboriginal and/or Torres Strait Islander

You can also include your:

  • Medicare number, if you have one
  • preferred language (note: Auslan is not an option)
  • Country of birth
  • Ethnicity
  • Emergency contact details

5. You will then be asked for your address, mobile phone number and email so that government staff can contact you about your booking.

Note: If you have an international address or phone number, you have to make your booking over the phone.

6. You will be asked to select a ‘classification’ to determine your This means figuring out if you can get vaccinated yet, and which vaccine you can get.eligibility. Now that 16- to 39-year-olds are eligible, you can choose 'Age'. If you have an NDIS plan, you can pick ‘Person with a disability’. If you are living in residential disability care, you can pick ‘Disability residential – resident’. After you complete this page, click ‘Next’.

7. You will see a reminder to bring photo ID and proof of your eligibility to your appointment (more information at the bottom of this page). Read this and click ‘Next’.

8. You will be asked about your vaccination history. This includes:

  • If you have any serious allergies to anything, and/or use an EpiPen
  • If you have ever had an allergic reaction to being vaccinated before
  • If you have had a COVID-19 vaccination before
    Complete this then click ‘Next’.

9. You will be shown a list of locations where you can get vaccinated based on your age and vaccination history. Click on a location you prefer.

10. You will be prompted to choose a date range that suits you, then click ‘Apply’. This will show you all the times available in that date range. Click the time slot you would like to book.

11. You will be shown an ‘Appointment summary’. Make sure all details are correct, then slick ‘Submit’.

For disabled young people

If you are a disabled young person who would like assistance booking your appointment or ensuring your vaccine experience is accessible, you can sign up to have your booking managed with a Disability Liaison Officer (DLO).

The form will ask:

  • Your name
  • If you prefer contact by email or phone
  • Your home postcode
  • Your home suburb
  • The number of people requesting vaccination (i.e., if you are requesting assistance for yourself or a group)
  • Your age group
  • Your access needs

After you submit the form, a DLO will be in touch within three business days to organise your booking. They can assist with things like organising transport to the vaccine centre, or organising an apportionment that meets your accessibility needs.

For Deaf, deaf or hard of hearing young people

Check out Deaf Victoria’s guide to booking your vaccine online. It is in Auslan with captions.

Booking a Victorian Government vaccination centre: Over the phone

Find a vaccination centre near you

Use the link above to filter the Victorian Government vaccination centres by location, and if you can attend with a booking. You will also be able to see the opening hours.

Booking over the phone
  1. Call the Victorian COVID-19 Hotline on 1800 675 398.
    If you want a translator, press ‘0’ after the call dials. This will connect you with the Translating and Interpreting Service (TIS).
  2. To book an appointment without an interpreter, press ‘1’ for ‘information about the COVID-19 vaccination program’.
  3. You will hear a privacy message. Then press ‘1’ to book as a ‘member of the public.’
  4. You will hear a message about the online booking option. Then press ‘1’ to ‘make or change a booking.’
  5. You will be connected with a phone operator. If you are disabled, let them know so they can transfer you to the Disability Liaison Officer (DLO) service. See the section below ‘For disabled young people’ for more information.
  6. They will start with a COVID-safe reading. This means they will ask you questions about if you have been complying with restrictions, if you’ve been required to isolate recently, or if you’ve had contact with someone with COVID-19.
  7. The operator will ask if you’ve had any other type of vaccine in the last seven days. This is because you can’t have vaccinations close to each other.
  8. The operator will ask about your eligibility. The operator will help you with this but if you want to check beforehand, you can check the Victorian Government’s ‘Who can get vaccinated against COVID-19’ page.
  9. The operator will create a profile for you. They will ask for your:
  • Full name
  • Date of birth
  • Address
  • Mobile phone number

10. The operator will ask you for your postcode to search the closest government centre to you. They will then tell you what appointment slots are available, and book one that suits you.

After you receive your first vaccination, you’ll receive a text prompting you to book the second one. When you call to book your second vaccine the process will be exactly the same, except they will search for your existing profile instead of creating a new one at step 9.

For disabled young people

There is a specified process for disabled people to make vaccines accessible.

  1. Call the Victorian COVID-19 hotline on 1800 675 398.
    If you want a translator, press ‘0’ after the call dials. This will connect you with the Translating and Interpreting Service (TIS).
    If you want a relay officer contact the NRS first, and they will connect you to the COVID-19 hotline.
  2. To book an appointment without an interpreter, press ‘1’ for ‘information about the COVID-19 vaccination program’.
  3. You will hear a privacy message. Then press ‘1’ to book as a ‘member of the public.’
  4. You will hear a message about the online booking option. Then press ‘1’ to ‘make or change a booking.’
  5. You will be connected with a phone operator. If you are disabled, let them know so they can transfer you to the Disability Liaison Officer (DLO) service to manage your booking.
  6. A DLO will contact you within three business days to organise your booking. They can assist with things like organising transport to the vaccination centre, or organising an appointment that meets your access needs.

People who work in disability can also use the priority booking line, however they will not be offered a DLO unless they disclose that they are also disabled.

For rural young people

If you live in a rural area that is not close to a Victorian Government vaccination centre, the phone operator may be able to advise you of a mobile vaccination service. Otherwise they will recommend visiting a local participating GP or pharmacy, or travelling to a vaccination centre.

Booking a participating GP

In order to see the list of Not all GPs are offering COVID-19 vaccines. 'Participating GPs' are the GPs that are offering COVID-19 vaccines.participating GP centres, you must complete the Vaccine Eligibility Checker.

Find and book a participating GP
  1. Complete the Vaccine Eligibility Checker.
  2. You’ll be asked a few simple questions. These will include if you are willing to consider Astra Zeneca, if you have a past history of certain medical conditions, and if you need help deciding about getting vaccinated. For young people consenting to Astra Zeneca and/or Pfizer, the end of the questionnaire will give you the option to ‘make a booking’. Click this.
  3. You will be taken to the Vaccine Clinic Finder. Enter your postcode and hit ‘enter’ to find a centre close to you. You can filter them by how close they are or the place that appointment that is next available.
  4. Click ‘More Info’ for the centre you would like to book. This will show you the address, contact details and opening hours.
  5. Different GPs may have different ways that they are managing their vaccination bookings. For example, some will only take bookings over the phone, whereas some allow patients to book themselves into vaccine clinics appointments online or via HotDoc. Either way, it should be similar to booking any other doctor appointment. Check the GP’s website, HotDoc profile or call them for their process.
How do I know if the GP is accessible for me?

The GP you go to for your vaccine may not be your regular GP. Aside from looking for information on their website or asking over the phone, the Health Direct website can help you check some access factors. Aside from wheelchair access, access information doesn’t come up when you search for a GP ‘By Name’, but there is a workaround.

  1. Go to ‘Find a health service’ and search ‘By Service’.
  2. Under ‘Services’, click ‘GP (General Practice)’.
  3. Under ‘Preferences’, select your accessibility needs.
  4. Under ‘Location’, write the postcode of the GP you would like to visit.
  5. If they accommodate the access requirement(s) you listed, it will show up here.

Booking a participating pharmacy

Some Not all pharmacies are offering COVID-19 vaccines. 'Participating pharmacies' are the pharmacies that are offering COVID-19 vaccines.participating pharmacies also offer vaccination against COVID-19 for walk-ins. The website Find a Pharmacy can help you find a participating pharmacy.

Find a pharmacy online

Visit Find a Pharmacy

  1. Click ‘Get Your COVID-19 Vaccination’ on the homepage.
  2. Select ‘Use my location’ in the top right corner of the map to allow the website to automatically search for your closest pharmacy offering COVID-19 vaccination. Otherwise, type your postcode into ‘Other location’.
  3. Click on the pins with the yellow cross to get more information about a particular pharmacy. This will show you the address, contact details, and opening hours of the pharmacy, as well as which vaccine(s) they offer.

Unfortunately, ‘Find a Pharmacy’ does not let you filter pharmacies by accessibility or other needs.

What to organise for your appointment on the day

As eligibility requirements change, different places may require you to bring different things to your appointment - but they will tell you this when you book.

For the day of your appointment, make sure you:

  • Organise how you will get to and from the venue 
  • Organise a support person if you need 
  • Bring all your documentation 
  • Wear a mask 
  • Maintain social distancing 

On the day, you may be able to check the wait time at the centre you’re going to. Vaccination staff are doing their best, but if there’s a wait time bring a book to read or a podcast, a drink bottle and some snacks! 

If you are feeling unwell on the day of your vaccination, you must reschedule. This is not only to keep others safe, but also because it is not recommended that you get any vaccine when you aren’t feeling well.