The YDAS individual advocacy service is open to any young person with disability aged 12-25. The service can support young people with disabilities to affirm their rights in a range of areas, including employment, education, housing, social security, healthcare, discrimination and more.
YDAS does not charge young people any cost for use the individual advocacy service. It is a free service.
Our service is unique because it is directed by the young person with a disability themselves. We work directly with the young person to help them achieve the outcomes they want.
After working with the young person to identify what they want, we develop and implement a plan to achieve it. We can support the young person with letter-writing, telephone calls, information provision, lodging complaints, attending hearings or proceedings, and arranging and attending meetings. The work undertaken is directed at achieving the young person’s desired outcome.
We can also help young people disabilities to access information about their rights. In some circumstances we will refer them to other services, if those services are in a better position to assist.
When requesting advocacy assistance from YDAS, our individual advocate will ask you to complete a service request form. This can be downloaded below or you have the option of completing the form online via the Survey Monkey link, which goes directly to our individual advocate.
If you need help to complete the form, you can contact us for assistance.
YDAS welcomes feedback both positive or negative. We always encourage our service users to let us know if they are unhappy with our service. You can provide your feedback in a range of ways, either face-to-face, over the phone, by email or by completing our feedback forms or complaint forms that are below.
You can contact our advocacy intake line on 0429 964 859. This number is staffed by an intake officer from Wednesday to Friday. You can leave a message and your call will be returned as soon as possible.
Alternatively you can contact the YDAS Manager, Miia Tolvanen, on 0467 763 155 during office hours, Monday to Friday or by email at [email protected].
To find out more about how to make a complaint you can check out our complaints procedure below. All of our service users are also encouraged to contact the Disability Services Commissioner if there is anything about our service that they are not happy with.